To start with, you do need to create an account on our site if you haven't done that yet. If you receive e-mails from us or have placed orders on our site or in any of our stores, that does not necessarily mean you have an account set up on marblesthebrainstore.com. If our site says they are not recognizing your password than you most likely do not have an account and we recommend you create one. :D
You can set up an account now by clicking here.
If you have created an account and don't remember your password, you may reset it at any time here and clicking the "I forgot my password" link.