What is the return policy?

Our return policy is quite simple and pretty flexible.

  • The original packaging/seals is not opened or damaged in any way
  • Within 90 days of purchase
  • Was not a clearance item
  • Have the original receipt 

If you request a return label the cost of the label will be deducted from your credit unless the product was defective or damaged upon your receipt. The cost of the label can be anywhere from $7.00 to $15.00.

 

You may also send the item back through the post office which tends to be less expensive. The cost of our return labels are based on the location it is coming from, the size, and weight of the box. 

We cannot except items back if they have been opened in any way. Some items come with seals, some come with full wrapping, this cannot be altered in any way or damaged. Please know we do everything we can to provide you with as much information about the product via video, listing how to play on the product page, reviews, and descriptions. Moreover, in our stores, we have most products available for demonstration!! 

Of course, if the item is defective or damaged, this no longer applies to our opened policy but still must be within 90 days of purchase. 

Clearance items
Items purchased at clearance price are final sale and not refundable.

Bundled or promotional items
Bundled items can be returned for the discounted price received at purchase of bundle. Promotional items may not be returned or exchanged.

Refund amount
The appropriate tax amount by item will be included with your refund.

Form of refund
Refunds will be issued in the same form as payment originally used for purchase.

Opened Items 

We cannot accept any items that have been opened in any fashion unless they are defective. 

If you purchased in store and need to return something, we must have a copy of the original receipt, original form of payment, and identification in order to receive a refund. If you have a gift receipt or no longer have the original receipt, but we find reference the original transaction, we can offer store credit. 

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