All Macy's Returns must go back to Macy's with your receipt. Macy's can offer a refund for returns but if there is a need to send directly to Marbles: The Brain Store, we will only be able to issue Marbles: The Brain Store store credit for the current item price. If a return label is used and the products is free of damage/defects, we will deduct the cost of the return label from the store credit.
- If you don't have a receipt, there it a sticker on all products sold by Macy's that has a return code and Macy's will be able to find your order by scanning the bar code on the sticker.
- Here is an example of the label:
- Macy's will accept returns within 180 days.
- Click here for additional Macy's return information.
Macy's customer service contact information is as follows: