Marbles in Macy's Return Policy

All Macy's Returns must go back to Macy's with your receipt. Macy's can offer a refund for returns but if there is a need to send directly to Marbles: The Brain Store, we will only be able to issue Marbles: The Brain Store store credit for the current item price. If a return label is used and the products is free of damage/defects, we will deduct the cost of the return label from the store credit. 

  • If you don't have a receipt, there it a sticker on all products sold by Macy's that has a return code and Macy's will be able to find your order by scanning the bar code on the sticker. 
  • Here is an example of the label:  
  • Macy's will accept returns within 180 days. 
  • Click here for additional Macy's return information. 
  • Macy's customer service contact information is as follows:

    Customer service: 1 (800)-290-6734 or 1 (800) 289-6229
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